To check availability call
central reservations on
01706 630788 or:

  Book Online   Book Online

Terms & Conditions

Mercure Manchester Norton Grange Hotel and Spa
CONTRACT TERMS AND CONDITIONS


Definitions
1. Reservation – the written request from the Customer for facilities, which Mercure Manchester Norton Grange Hotel and Spa accepts upon these conditions
2. Mercure Manchester Norton Grange Hotel and Spa – Mercure Manchester Norton Grange Hotel and Spa, part of MREF Trade Co Ltd, trading as Mercure Manchester Norton Grange Hotel and Spa and its employees
3. Customer – The individual, company or other body contracting to hire facilities at Mercure Manchester Norton Grange Hotel and Spa
4. Hotel – The Hotel and premises known as Mercure Manchester Norton Grange Hotel and Spa
5. Event– The event in respect of which the Customer has made a booking Signing of the Event Contract
6. Please review the Event Contract carefully. Sign and return all pages to Mercure Manchester Norton Grange Hotel and Spa by return
7. Mercure Manchester Norton Grange Hotel and Spa reserve the right to release any event space or bedrooms being held if this agreement is not returned within 7 days of despatch
8. The event space and bedrooms is not considered as a confirmed reservation until the signed Event Contract is return to Hotel
9. The event space and bedroom accommodation offered in this contract is for the exclusive use of the Customer and its affiliates and resale of such facilities is not permitted Amendment of Contract
10. The Event Contract is based on the Customer’s requirements at the time of confirmation by the Customer and will form part of the Event Contract
11. Any request by the Customer wishing to amend part of the Event Contract must be made in writing
12. Any additional requirements that the Customer wishes to add to the Event Contract must be confirmed in writing. The Hotel will issue the Customer an amendment to contract, which will form a part of the Event Contract.
13. Upon signature of the Event Contract, any request by the Client to amend part of the Event Contract thus reducing the agreed minimum guaranteed contracted revenue by means of reducing minimum number of guests and/or accommodation and/or minimum catering price and/or access and vacate times, the Hotel reserves the right to amend the Event Contract and its prices to compensate against loss of revenue incurred from the original Event Contract Terms of Payment
14. Unless otherwise agreed all events are to be pre-paid in full or valid credit card details to be provided.
15. Cheques are to be made payable to Mercure Manchester Norton Grange Hotel and Spa and must be received no later than 7 days prior to the start of the event
16. BACS details are available on request Schedule of Payment
17. An amount equal to 10% of the total event revenue is due upon signature of the Event Contract
18. An amount equal to 40% of the total event revenue is due 90 days prior to the event date
19. Payment of the final 50% of the total event revenue is due 30 days prior to the event date
20. For all events confirmed 29 days or less prior to the event date are to be pre-paid in full upon signature of the contract
21. Payment of any additional requirements that have been added as part of the Event Contract falls into the schedule here above mentioned.
22. Mercure Manchester Norton Grange Hotel and Spa reserve the right to charge the client interest on late payments at a compound rate of 2% for each month, or part month that the payment is overdue
23. If the Customer is likely to incur additional charges on the day(s) of the event such charges must be paid by a pre-authorised credit card prior to departure. Details of any such card must be supplied to the Hotel a minimum of 7 days prior to the event by completing a ‘Credit Card Details Form’
24. All amounts invoiced must be settled within 30 days of event departure. Failure to do so will result in interest charges being applied at a rate of 2%
25. All questions relating to the final invoice should be addressed to the Conference Manager at the Hotel within 14 days of the event departure date Room Set Up
26. The Customer agrees that the Set up of each contracted meeting space is as described in the Event Contract. Should the Client ask to make amendments to the set up whilst on site and deemed by the Hotel as being extensive, an additional charge will be applicable according to the need of the Hotel to bring additional manpower to meet the Customer’s demand Contract Terms and Conditions based on details as laid out on Event Function Sheet as signed by Client and Hotel. Minimum Guaranteed Revenue & Numbers
27. Minimum guaranteed revenue and numbers are agreed at the time of contracting and will form part of this Event Contract
28. In the case of a significant reduction in guaranteed minimum revenue or minimum numbers the Hotel reserves the right to change the event space allocated Banqueting
29. Minimum food and beverage spend will be agreed at the time of contracting and will form part of the final Event Contract
30. Reduction in the minimum food and beverage spend may result in additional room hire charges being applied equal to the value of the reduced food and beverage spend
31. Minimum catering numbers must be received at the Hotel no later than 14 days prior to the event. This number may be increased up to 48 hours prior to the event subject to the capacity of the event space contracted or alternative space being available
32. All special dietary requirements must be received at the Hotel no later than 3 working days prior to the event. No additional charges will be incurred for such meals and these will be charged at the agreed menu price per person
33. If notification of special dietary requirements i.e. kosher, vegetarian etc is received less than 2 days prior to the event an additional charge of 50% of the agreed menu price will be charged for each meal provided
34. No food or drink is to be brought into the Hotel without prior agreement and additional charges may be applied where consent is given
35. Minimum bar spend of £500 is applicable when a cash bar is requested Accommodation Contracted & Guaranteed
36. Hotel check-in time is after 2:00pm on the day of arrival.
37. Check out time is before 12:00 on day of departure, check out after this time will incur additional charges
38. All individual reservations must be guaranteed by a valid credit card holder or full pre-payment deposit of the accommodation charges
39. Rooming lists must be received at the Hotel no later than 7 working days prior to arrival
40. If for any reason any accommodation is not available at the Hotel, Mercure Manchester Norton Grange Hotel and Spa will supply the Customer and their clients with alternative accommodation. That accommodation will be of equal or superior quality and at the same agreed rate. Customer shall be bound to accept such alternative accommodation without affecting the terms of this agreement. The Customer shall not be entitled to bring any claim on its behalf or on behalf of its clients
41. The above number of rooms is provisionally reserved. If the signed contract has not been received by …………………., the accommodation will be released
42. If additional rooms are required above the offered number, these will be subject to availability of the room and rate
43. All ‘ no- shows’ or non-arrivals will be charged at the full contracted rate Guests paying own account
44. If the Customer supplies rooming list, payment details are to include detailed instructions as above covering full name & credit card information for each individual who is responsible for settling the room & incidental charges. All guests must present a credit card on check- in /registration. Without credit card information all miscellaneous services cannot be provided – (telephone /mini-bar/Food & beverage). If a credit card is not presented then the contracted room rate for the full stay must be pre-paid
45. All individual charges must be settled prior to departure
46. The Hotel reserves the right to debit a credit card given as a guarantee if the client fails to pay on departure Reservations & Payment
47. All bookings must be guaranteed by individual credit card or advance deposit. Any reservation cancelled within 72 hours prior to arrival or no shows will forfeit one night’s room charge.
48. The individual guests are responsible for their accommodation and any related extra charges. Every reservation must be guaranteed by the individuals’ credit card at time of booking or prepayment (cash/cheque). The following information is required: Credit card holders full name, credit card number & expiry date, issue number  where applicable, billing instructions and guest name if different from the credit card holder. A debit form will also need to be signed by the credit card holder Cancellation
54. In the event that the Customer has to cancel all or part of the event, cancellation charges will apply
55. Total event revenue includes accommodation charges and all other charges related to the event
56. Cancellation of all or part of any event and accommodation must be received by the Hotel in writing
57. If the Customer cancels any booking or part of a booking at any time or if this agreement is terminated for any reason, the Customer shall promptly pay the following cancellation fees: Cancellation of Meeting Space and/or Guaranteed Accommodation More than 6 months prior to the event date - No Charge Contract Terms and Conditions based on details as laid out on Event Function Sheet as signed by Client and Hotel. Between 6 months and 3 months prior to the event date - 25% of the total event revenue Between 3 months and 1 month prior to the event date - 50% of the total event revenue Less than 1 month - 100% of the total event revenue Advertising
58. The Customer shall not use the Hotel’s name or trademarks without it’s prior written permission and all material bearing such Hotel information must be approved in writing by the Hotel prior to publication. This includes the use of any material on the Internet
59. The Customer undertakes to dismantle and remove all signs and advertisements erected and affixed by the client in or about the Hotel at the close of the event making good all damages caused as the Hotel may consider necessary
60. Use of Hotel facilities by the Client, their Servants/Contractors
61. The Customer and persons acting on their behalf and attending the event shall:
i. Not act in a disorderly manner, arrive and leave promptly at the appropriate times as detailed in the Event
Contract and obey any reasonable requests from employees of the Hotel
ii. Not bring live animals into the Hotel without prior written consent
iii. Adhere to all noise abatement requirements when entering and leaving the Hotel
iv. Use access doors and lifts as indicated by employees of the Hotel
v. Not carry out any electrical or other works at the Hotel, including the installation of audio visual equipment
without the Hotel’s prior consent
vi. Comply with all licensing laws and other regulations relating to the Hotel
vii. Not affix any materials of any kind to walls, doors or the fabric of the Hotel
viii. Not use any public areas of the Hotel for the display of promotional literature or signage without the Hotel’s prior approval
ix. Be aware that any damage to the fabric of the Hotel, including carpets and walls will be charged at the full replacement value where such damage is caused by the Customers guests, its’ agents and servants.
x. Ensure that all people entering the Hotel in relation to the event are suitably attired
xi. Comply with all Hotel requests to exclude any persons from the event whom it deems to be unacceptable to enter the Hotel, including any entertainers and contractors
xii. Not arrange for the delivery of, or deliver any goods or materials to the Hotel unless servants or agents of the
clients are available and ready to accept delivery thereof
xiii. Not to make any alterations to the premises or to remove any of the Hotels furniture or fixtures
62. Whilst Mercure has taken all reasonable steps to ensure that the information contained in its brochures, leaflets and advertisements is accurate, it reserves the right to alter, substitute or withdraw any services, facilities or amenities, without notice. Health and Safety
63. The Customer will at all times clear and remove all the rubbish, refuse and other materials not belonging to the Hotel from the premises and the Hotel so that the premises are completely clean and tidy at the end of the event. Should the Hotel occur expenses as a result of clearing rubbish left by the Customer, such expenses will be recharged to the Customer.
64. The Customer is responsible at all times for the safety and security of any items belonging to them and brought to the Hotel and the Hotel will not in any circumstances be liable to the client for any loss or damage to any such item howsoever arising
65. The Customer is advised to consider arranging insurance for the Event, covering Public Liability and Loss or Damage to its property and that of any person attending the event
66. The Customer will not store or place on the premises or in the Hotel any flammable, combustible or objectionable substance or liquid.
67. The Hotel will be liable to the Customer and persons attending the event for injury to persons or loss or damage where and to the extent that the Hotel has been negligent but otherwise will be under no liability to the Customer whatsoever, however arising
68. The Customer undertakes to comply with all statutory, local authority, and standards institutions regulations, standards provisions, requirements, codes of practice, recommendations and laws for the time being in force that are applicable to the use of the Hotel facilities as contracted by the Customer
69. All event floor plans are to be received at the Hotel no later than 14 days prior to the event date. All such plans are subject to Hotel and where appropriate Local Authority approval
70. The Hotel has the right to remove and dispose of any goods or articles remaining on the premises upon the expiry of the period without any liability whatsoever.
71. Mercure Manchester Norton Grange Hotel and Spa has dedicated security personnel at the Hotel 24 hours
72. Clients are strongly advised to contract added security personnel to ensure the safeguard of valuable pieces of equipment being displayed by the company or any other parties during the event. The hotel security can provide recommendations for suitable security agencies to meet all requirements. Contract Terms and Conditions based on details as laid out on Event Function Sheet as signed by Client and Hotel.